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Questions? Email Us or call Customer Service: 304-596-2251 Customer Service: 304-596-2251

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Rose City Chocolatier Customer Alert

Time in transit for most USPS Priority mail packages is 4 to 5 days. Packages to warm weather destinations (including Florida, Texas, Arizona, Hawaii) can only be shipped on Mondays, Tuesdays, and in some cases, Fridays. In the past, we have been able to ship on Wednesdays, Thursdays and Saturdays in warm weather but this is no longer the case.

Customer Service 130 N Queen Street Martinsburg WV 304-596-2251

Please do not hesitate to ask us questions about your order or about the products for sale here.

You may contact us by email, telephone, fax, or by filling out the form below.

envelope Email orders_at_rosecitychocolates_dot_com anytime
phone Phone: 304-596-2251
fax Fax: 304-264-3698
Didn't get your order confirmation email? Before you send us a contact form...

  • We send out an email with your order confirmation information. Check your spam folder and see if our email ended up there.

  • We respond to every order inquiry we receive. Is your phone able to receive messages?

  • If you have a YAHOO email account:

    • Yahoo is particularly aggressive at blocking emails you may want to receive.

    • If you didn't get your order confirmation email, add our domain to your safe list so you can receive our response.

    • Official Yahoo instructions do this can be found here. Our domain is @rosecitychocolates.com

    • Once you have added us to your safe list, call or email us and we will send out your order confirmation email again.

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