We will be performing security updates on our servers on Friday, June 21, 2019 starting at 9 PM., Eastern Time. The maintenance is required in order to keep our servers secure and up-to-date. During this maintenance time, the server will be off and our website will not be available.
We expect service to be disrupted for a maximum of 2 hours (until 11 PM Eastern Time). We appreciate your cooperation and understanding.
If you would like to order now but have us ship your order at a later date—for example, to arrive for a birthday, holiday, or other special event, you can do that. You can specify a targeted arrival date at check-out. See 'Delivery Day' below for an explanation of how this policy works.
During cool weather, orders received by 11 am ET will normally ship the same day (Mon-Fri). During warm weather (and to warm destinations), orders will normally ship the next business day. (See Summer Shipping details below).
We take great care to ensure that your gifts arrive fresh, delicious, and when you want them. We ship year round and use insulated packaging in the warmer months to assure that your order arrives safely. See below for details on Summer Shipping.
We will make every attempt to meet your shipping requests; however we are unable to target your order to be delivered on a particular day. Once your order leaves our facility, it is in the hands of the shipping company and it's delivery date and time of day are out of our control. If you send us an order requesting a specific arrival date anyway, we assume no responsibility if the order does not arrive on the stated date.
We will always err on the side of your order arriving early rather than late. If you must have your order be presented on a particular day, consider shipping it to another address and arranging for it to be personally handed to the intended recipient.
Prevailing weather conditions not only in your location but ours and the places in-between materially affect when it is best to ship your order. By placing your order with us, you agree that the ultimate decision as to when to ship your package lies solely with us. In case of any doubt, we will err on the side of making sure your package arrives early rather than late. In case of bad weather, shipping times are extended and shipping companies will not honor guarantees for timely arrival. It is pointless to request that your order be delivered on a certain day or at a certain time of day as we have no control over the day or hour at which the carrier will deliver your order.
During the warm weather months from April to mid-October and to destinations that are warm all year (e.g. Florida), we will use insulated cases and ice packs to assure that your order arrives safely. During this time period (and perhaps slightly before or after these dates, depending on weather conditions and your destination), we ship orders on Monday, Tuesday, and Wednesday. We may ship on Thursday, depending upon the estimated time in transit. We do not ship on Fridays in warm weather. We do not guarantee a Monday delivery. We reserve the right to select the best shipping method and time for your order based on the prevailing weather conditions.
Summer Shipping charges include a nominal fee ($1.00) to partially cover the cost of the insulated case and frozen gel packs.
We ship orders only to the 50 states. Rates for shipping in the 50 United States are per address and based on the dollar volume of the order. During warm weather months from April to mid October, we ship in special insulated warm-weather packaging using an insulated carton with a reusable gel ice-pack. During those months, the rates below will reflect this additional cost. These rates apply for each address to which you want an order sent.
The domestic rates shown above generally apply to these addresses. We do not ship to international destinations other than APO/FPO addresses.
It is hard to comprehend the increased number of packages across the country that are shipped in the month of December for arrival by December 25th. We remind you that for orders that ship on or after December 4th, the time in transit is greatly extended by the sheer volume of packages being placed into the shipping channels. Packages can take twice as long or more to reach their destination once shipped. It is always to your advantage to schedule your shipping dates for no later than December 15.
Ground Shipping - normally takes 2 to 5 business days (many urban addresses take 2 business days while rural addresses may take 3 days). We use USPS Priority Mail. Priority Mail is not guaranteed to arrive on a specific date.
We generally use USPS EXPRESS MAIL for our express shipments. Express shipping takes 1 or 2 business days. In general, major metropolitan area addresses arrive in 1 day while rural addresses take 2 days.
We offer Express Shipping as an option to reduce the time in transit of your order. Using this shipping method means that your order will arrive at its destination in proper condition, and not necessarily one day from the time you place the order. 1 Day shipping is not available to Hawaii or Alaska nor to every address in the lower 48 United States.
We realize that there are those times in life when things get done at the last minute. We'll do our best to get your order to its destination when you need it there. If we can't meet your deadline we'll let you know using the e-mail address you provide on your order form, and you can decide if you wish to proceed with the order. Note that this notification process may itself entail a delay. If we cannot get it there when you need it, we reserve the right to cancel any such order.
We will ship your order via UPS, USPS Priority, or Express mail services, depending on the distance, address provided, and season. We can ship to rural route numbers and P.O. boxes, but all destinations must be valid UPS or USPS addresses (which we verify using the UPS/USPS online databases).
To ensure that your order arrive fresh, we might wait until Monday to ship orders that arrive late in the week, to prevent them from sitting in a hot UPS/USPS warehouse over the weekend. We might also use insulated cases and ice packs to protect your order, based on the destination and current weather conditions.
When shipping chocolates in the warm weather, you must provide us with a ship-to address where someone will be available to accept the package at the time of delivery. A doorstep is not a safe place. We cannot be responsible for packages delivered on time to an address where no one is present to accept your order. If UPS or the USPS attempts a delivery on a Friday where there is no one present, they will try again on Monday, but the contents will be melted.
Shipments to business addresses are better than those to a residential address, but please make sure the post office delivers to the business. PLEASE NOTE: We cannot be responsible for melted chocolate if you supply us with the incorrect shipping address.