FAQ
Rose City Chocolatier Shopping cart questions.

There is no such thing as Free Shipping. No shipping company will transport a package from point A to point B without being paid. Other online entities would have you believe otherwise while they simply build the cost of shipping into the advertised price of the product. Our product and shipping pricing is upfront, honest, and straightforward, and the fee we charge does not cover the actual cost of shipping your order.

When you add an item to the cart, you will see a button on the popup cart page that says 'Enter Address.' Click that and you will be taken to the shipping address form. You won't see this button until you add at least 1 item to your cart.

Create a cart with items and a shipping address for each recipient. After selecting the cart items and entering the shipping address, click the 'Save Address' button. You will be taken to a page showing all the information in your cart. Click 'New Cart' to start on your next cart.

To edit your current cart, click the link in the upper right of the header that says 'Current Cart.' If you have more than 1 cart, clicking the 'Edit Carts' link will show you all of your carts.

You may have a separate gift message for each shipping address. The Gift Message is entered on the same page as the shipping address. Click the cart information link in the top right of the header to edit your current cart, then click 'Edit Address.' The gift message blank is at the bottom of the shipping address page.

Click the checkout button. This appears at the very top of the header, on the cart popup page, on the form where you enter a shipping address, and on the edit carts page. You won't see this button until you have at least 1 cart completed.

On the page where you enter the shipping address, place a check in the box right above the address form and enter your address on that form. This address will be used as the billing address on the checkout form.

In the upper right of the brown header bar, the 'Edit Carts' link will appear when you have successfully completed 1 cart.

We send one order confirmation email to the email address you entered with your billing address and one email to you with tracking informaiton for each shipping address on your order. If you haven't received any emails from us after a successful order, check your spam box. Please add orders@rosecitychocolates.com to your address book.. If you're using a major email provider suchs as gmail, yahoo, or outlook, these companies may block legitimate emails without notice to you.

This may be a conflict between how the site is built and the device you are using to view the pages. Please do not hesitate to Email Us, or call us at 304-596-2251. Please let us know which device you are using.

If you're using a tablet and getting stuck on a page and just seeing 'Please Wait' when you click a link, try reloading the page. If that doesn't work and you are using an Android system (not an iPad), try requesting a desktop version of the site. Newer Android browsers have a setting on the main menu called 'Request Desktop Site.' Hit the icon of the three vertical dots in the upper right corner of your browser screen (scroll to the top if you can't see this) and place a check in the box by this setting. This won't apply if you are using an iPad.

Over time, the progamming behind a website has to change to prevent new threats from viruses and other server attacks. Some of these changes are not entriely compatible with older desktop computers and mobile devices which lack the built-in security features of newer smartphones and tablets. While every attempt is made to accomodate customers using older devices, our main goal is safe and secure transactions.